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Job-923577-Crane Service Manager (Surrey BC)


  • Red Seal Recruiting
  • 08/05/22
  • Canada
  • Full-Time
Our client, a top crane and heavy equipment distributor with branches from California to the Yukon, is seeking a Crane Service Manager to join their team. The successful candidate will oversee the entire BC region and be based in Surrey. Interested? Call 1-855-733-7325 (RED)-(SEAL), text 647-484-0311, or apply online to learn more!

Our client sells and services cranes including Manitowoc, Manitex and Grove plus boom trucks and forklifts. They are a family owned parts and service leader in the industry.

Located 24km southeast of Vancouver, Surrey, BC offers easy access to Highway 1 and opportunities to explore all that British Columbia has to offer. The City of Surrey is committed to working with neighbourhoods, residents and community groups to create beautiful spaces and to promote and celebrate community activity, spirit, and pride. Close to the ocean, mountains, Whistler, Vancouver Island and the USA, the recreational and leisure opportunities are endless. Some of Surreys neighbouring cities that are conveniently accessible by car or public transportation are Vancouver, Burnaby, Richmond, Delta, Langley, Coquitlam and Maple Ridge.

Terms of Employment: Full-Time, Permanent

Salary: Very competitive. Depending on experience

Benefits: Company benefits like health and dental from day one. RRSP matching after 90 days.

Shifts: Monday to Friday, 7:30am to 4:00pm. Operations are 24/7 with on-call expectation.

Education:
Technical degree, Engineering degree or Vocational training in mechanical, hydraulic and / or electronic assembly.
Related degree or certification such as Journeyman in Electrical, Millwright, etc.
Valid drivers license with clean abstract

Experience:
Crane experience is a must.
5+ years pregressive experience in crane industry from hands on to supervisory.
Strong knowledge of crane equipment mechanical functions
Solid shop floor management knowledge and experience.

Duties and Responsibilities:
Managing and supervising a small team of Technicians
Daily reporting to Regional Service Manager
24/7 availability by phone for emergency calls
Scheduling of all field & shop service technicians for BC calls
Ability to provide hands on assistance when needed
Submit all warranty items in a timely fashion to stay within warranty timelines
Customer interactions providing excellent service
Training and mentorship for Technicians
Review and confirmation of all work orders from the Techs

Skills and Abilities:
Mobile Hydraulic Crane & Lattice Crawler Crane knowledge and experience
Good understanding of financial reporting principles
Solid understanding of pricing and discounting effects
Good business acumen
Ability to lead and mentor in a specialized repair environment
Excellent communication skills, solid customer service skills
Must have a can-do attitude
Knowledge of mechanical, hydraulic and electrical assemblies
Knowledge of word processing, database and spreadsheet software applications
Ability to accept constructive criticism
Work effectively under pressure

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